If you feel that your hard drive may be failing or your power cord is not charging your battery properly, our Service Desk Agents can run basic hardware utility tools that came with your computer or Operating System to try to confirm what type of problem you may have on your laptop. We do our best effort to backup data as long as the machine is serviceable. If we are not able to back up your data, we do loan external hard drives and Chromebooks free of charge and would be happy to direct you to either a repair shop that can assist you, or the manufacturer.1 Please allow us time to perform these hardware tests. You may need to leave the computer with us for a few hours during normal business hours (8-5 M-F) in order for us to perform the test.
Chromebooks are available for loan while your laptop is sent to a third party for repairs or replacement.
1 ITS recommends that you bring to campus your Operating System restore disks (either ones that came with your laptop, or ones you have created) as well as product keys and backup storage devices.
Support for Residence Halls and Student Groups Residential Computer Consultants (RCC)
RCCs are students serving students in the dorms. An RCC can visit your room and assist in setting up gaming systems, desktop computers, or any wireless problem or issue you may have.
For residential IT assistance, call us at 315-228-7111 or e-mail us at firstname.lastname@example.org