ITS Service Desk - Information Technology Services Skip Navigation

Service Desk Hours

Phone Support at 315-228-7111
  • Monday - Thursday: 8:00 a.m.– 9:00 p.m.
  • Friday: 8:00 a.m.– 5:00 p.m.
  • Saturday - Sunday: 10:00 a.m.– 9:00 p.m.
Walk-Up Tech Support Hours
  • Monday - Thursday: 8:00 a.m.– 9:00 p.m. 
  • Friday: 8:00 a.m.– 5:00 p.m.
  • Saturday - Sunday: 10:00 a.m.– 9:00 p.m.
Equipment Lending, and General Library Printing Support
Excludes 3D printing support
  • Sunday- Thursday: 8:00 a.m.– 2:00 a.m. (limited equipment selection for loan after 9:00 p.m.)
  • Friday- Saturday: 8:00 a.m.– 10:00 p.m. (limited equipment selection for loan on weekends)
Borrow equipment
Summer and Recess Hours
IT Service Desk & Equipment Lending
Monday - Friday: 8:00 a.m.– 5:00 p.m.

Phone Support at 315-228-7111
Monday - Friday: 8:00 a.m.– 4:30 p.m.

Contact Us

Visit us
The Information Technology Service Desk is located on the third floor of Case-Geyer.

Borrow Equipment

Equipment such as webcams, conference phones, cables/chargers, and more is available to borrow from the ITS Service Desk, and Digital Learning and Media Center.


Services for Students

Information on public computer labs, WebPrint, residential wireless support, and more. Services for students

Help for Events

Contact the IT Service Desk with any AV questions or changes to your event.

Reserve a Location

Reserve a location for your event and request A/V Support using the campus event management system. EMS.COLGATE.EDU

Campus and Community Calendar

List your events on the campus and community calendar, on the Colgate Mobile app, and in twice-weekly events e-mails. CALENDAR HELP

Phones and Telecommunications

Information about how to use the campus phone system and directory.
Phones and telecommunications

Electronics Repair

ITS handles electronics repair for the Natural Sciences and all across campus.  To request assistance, call us at 315-228-7111 or email us

Supported Hardware

Colgate ITS tests various vendor hardware for compatibility and functionality to support the mission of the university. Our Hardware Technicians and Service Desk Professionals are able to provide the best possible support for these tested configurations.


Supported Software

Colgate ITS is dedicated to providing software solutions to faculty and staff that support the mission of the university. These solutions are fully tested for compatibility and our IT professionals are trained to help you with them.