ITS Helpline - Information Technology Services Skip Navigation

Fall 2017 Hours

Walk-Up Tech Support Hours
Monday - Thursday: 8:00 a.m.– 9:00 p.m. 
Friday: 8:00 a.m.– 5:00 p.m.
Saturday - Sunday: 10:00 a.m.– 9:00 p.m.

Equipment Lending, General Assistance and Case-Geyer Printing Support (Excludes 3D Printing)
Sunday- Thursday: 8:00 a.m.– 2:00 a.m. (limited equipment selection for loan after 9:00 p.m.)
Friday- Saturday: 8:00 a.m.– 10:00 p.m. (limited equipment selection for loan on weekends)

Phone Support (Helpline) at 315-228-7111
Monday - Thursday: 8:00 a.m.– 9:00 p.m.
Friday: 8:00 a.m.– 5:00 p.m.
Saturday - Sunday: 10:00 a.m.– 9:00 p.m.

Contact Us

Phone315-228-7111
E-mail: itshelp@colgate.edu

Services for students
Information on public computer labs, WebPrint, residential wireless support, and more. Services for students

Visit us
The Information Technology Service Desk is located on the third floor of Case-Geyer.

Help for Events

BORROW EQUIPMENTContact the Help Line with any AV questions or changes to your event. ITS OFFICIAL EVENT POLICIES

Reserve a Location

Reserve a location for your event and request A/V Support using the campus event management system. EMS.COLGATE.EDU

Campus and Community Calendar

List your events on the campus and community calendar, on the Colgate Mobile app, and in twice-weekly events e-mails. CALENDAR HELP

Phones and Telecommunications

Information about how to use the campus phone system and directory.
Phones and telecommunications

Electronics Repair

ITS handles electronics repair for the Natural Sciences and all across campus.  To request assistance, call us at 315-228-7111 or email us itshelp@colgate.edu.

Supported Hardware

Colgate ITS tests various vendor hardware for compatibility and functionality to support the mission of the university. Our Hardware Technicians and Help Desk Professionals are able to provide the best possible support for these tested configurations.

SUPPORTED HARDWARE

Supported Software

Colgate ITS is dedicated to providing software solutions to faculty and staff that support the mission of the university. These solutions are fully tested for compatibility and our IT professionals are trained to help you with them.

SUPPORTED SOFTWARE